Freedom does not connect with Unifi in Malaysia

cincaluk
cincaluk Posts: 2
in F-Secure FREEDOME

I have recently moved and have a new Unifi account. ever since then (2 days) I have noticed that my Freedom app is not connected on all my devises, however once I use another network, there is no problem with Freedom's connection. Can anyone solve this?

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi cincaluk,

     

    May I know what is the OS of your devices?

     

    Meanwhile, please have a look at these articles on port confirguration for Freedome on iOS here and Freedome for Windows/Android/Mac here.

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  • cincaluk
    cincaluk Posts: 2

    I'm currently running MacOS High Sierra 10.13.3 on a  MacBook Air 11".

     

    Regards,

     

    Khim

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