Freedome drops internet speed

I have very similar problems with Freedome. Most though, it drops my internet speed by 90% or more. Sorry to say, I have tried different networks, different router, different modem and different virtual locations, all without any improvement. Usually I will get a notice from that my browser is unable to connect. This us not what I paid for.

 

EDIT: Title

Best Answer

  • 1Unhappy_User1Unhappy_User Posts: 4
    Accepted Answer

    I contacted customer support, via the “chat” option, and worked with “Zul”

    (shades of Ghost Busters perhaps?). At their suggestion, I shifted virtual server sites from one inside the US to Vancouver, BC and the improvement was instantaneous!  My data rate improved by a factor of 7 and connectivity was stable, without drop outs or alerts from Safari, telling me it can’t connect due to poor signal quality.  I was hesitant in shifting my VPN to a site outside of the US due using apps to connect to financial institutions that require me to be in the US to conduct business. 

    Will have to wait a few weeks to see how it works out. 

Answers

  • I am sorry, I’ve forgotten to include my OS.  I am using iOS 11.2.2. The performance did not change noticeably before this update til after. Still extremely unsatisfactory as far as choking my internet performance from 100+Mbps down to 9Mbps.

     

    Any suggestions to correct or improve this?

     

     

  • LakshLaksh Posts: 4,428

    Hi 1Unhappy_User,

     

    Please get in touch with our support team via chat or phone in order to troubleshoot this issue further. You can reach them via here.

    1Unhappy_User
  • Not quite a week but, so far so good. My internet speed has been consistently above 60Mbps regardless of which virtual site in North America I have selected.

    I no longer have timeouts/dropout or failure to connect alerts. I am able to

    stream video like normal. 

     

    Very quick response & excellent attitude by those I worked with. Their responses made sense & were easy to follow. Plus, they worked! I am no longer an Unhappy user.

     

    Thank you & regards,

     

  • LakshLaksh Posts: 4,428

    Glad to hear about the feedback and also to know about the issue resolution, 1Unhappy_User!

    Thank you for sharing your experience with us.

     

     

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