Macbook reformatted now my.f-secure.com says license is in use

fsafe_user

Dear F-secure users and admins,

 

 

I have two licenses. One for my laptop and one for my girlfriends macbook. I had to reformat the macbook.

 

Afterwards upon login in https://my.f-secure.com/login says the license is in use. How can i reinstall f-secure safe and use the license that was in use on that same macbook.

 

 

Regards,

fellow f-secure user

Ukko

Hello,

 

Sorry for my reply. I'm only F-Secure user (their home solutions).

 

Maybe next steps should be enough for expected result:

 

->>> under "My F-Secure Account" portal -> where visible that 'licence in use' -> choose this device-logo and choose 'Release licence'-string;

Then choose "Add device" and "this device" -> it will download installer with bundled activation-key. Then do installation.

 

Some of Knowledgebase articles about noted steps:

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-release-an-F-Secure/ta-p/77905
• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882

Does it work with your experience?

 

Thanks!

fsafe_user

No this does not help because. I dont see my device in the My F-Secure account since formatting my macbook.

 

Unless i see it, like my windows device, i cannot release the license.

Ukko

Hello,

 

I think that if you do not see 'device/installation' (which are connected to Mac device) -> so licence is released already.

Otherwise it is unclear topic-name ("""now my.f-secure.com says license is in use""").

 

Then common steps to install F-Secure SAFE for Mac should be valid:

https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882

Additionally, if all licences are used -> F-Secure SAFE should ask about release/re-use unused licences during installation (if there are some troubles).

 

Also, with any of meanings -> it is good option to contact their official direct Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

Support Agents with abilities to provide certified investigation about potential 'stuck licences' and with abilities to provide further advice.

Thanks!