Macbook reformatted now my.f-secure.com says license is in use

Dear F-secure users and admins,

 

 

I have two licenses. One for my laptop and one for my girlfriends macbook. I had to reformat the macbook.

 

Afterwards upon login in https://my.f-secure.com/login says the license is in use. How can i reinstall f-secure safe and use the license that was in use on that same macbook.

 

 

Regards,

fellow f-secure user

Best Answer

  • UkkoUkko Posts: 2,988 Superuser
    Accepted Answer

    Hello,

     

    I think that if you do not see 'device/installation' (which are connected to Mac device) -> so licence is released already.

    Otherwise it is unclear topic-name ("""now my.f-secure.com says license is in use""").

     

    Then common steps to install F-Secure SAFE for Mac should be valid:

    https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882

    Additionally, if all licences are used -> F-Secure SAFE should ask about release/re-use unused licences during installation (if there are some troubles).

     

    Also, with any of meanings -> it is good option to contact their official direct Support Channels (chat as example):

    https://www.f-secure.com/en/web/home_global/contact-support

    Support Agents with abilities to provide certified investigation about potential 'stuck licences' and with abilities to provide further advice.


    Thanks!

    Näsäviisas

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