F-Secure Freedome shutting off before subscription is ended

Voxxa
Voxxa Posts: 2
in F-Secure Freedome VPN

Hi, I discovered that on one of my units, an iPad 2 I got a message telling me my subscription has ended although the end date is in april. How's that?

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Voxxa,

     

    Do you have any other devices which has the same subscription as this iPad? Do you still see the expiry dates as april in the other devices?

     

    May I know what is the OS of the other devices?

     

    Is this a multi device or an app store subscription which you have?

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  • Voxxa
    Voxxa Posts: 2

    Yes, I have a PC, an iPad and an iMac of which the first to get this message was on the iPad. On the iMac it has stopped to start during startup. I have to switch it on manually on the iMac. The only computer where it works as it's supposed to do is on the PC.

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Voxxa,

     

    As this is a license related issue, may I recommend to contact our support team via chat or phone here in order to investigate this further?

     

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