F-Secure Freedome shutting off before subscription is ended

Voxxa
Voxxa Posts: 2 Observer
in Privacy VPN

Hi, I discovered that on one of my units, an iPad 2 I got a message telling me my subscription has ended although the end date is in april. How's that?

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Voxxa,

     

    Do you have any other devices which has the same subscription as this iPad? Do you still see the expiry dates as april in the other devices?

     

    May I know what is the OS of the other devices?

     

    Is this a multi device or an app store subscription which you have?

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  • Voxxa
    Voxxa Posts: 2 Observer

    Yes, I have a PC, an iPad and an iMac of which the first to get this message was on the iPad. On the iMac it has stopped to start during startup. I have to switch it on manually on the iMac. The only computer where it works as it's supposed to do is on the PC.

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Voxxa,

     

    As this is a license related issue, may I recommend to contact our support team via chat or phone here in order to investigate this further?

     

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