cannot log in

mike000000

I registered with fsecure - tried to log in and get the wheel of doom - yesterday and today. I have tried ringing but no-one available?

 

Ukko

Hello,

 

At least, it was possible to login with community.

Does it possible to add more information:

 

->> Did you register account there (?):
https://my.f-secure.com/login

if yes ->  with your mail-address and password for portal -> not possible to login?

if yes -> and mail-address is known for you -> maybe possible to try "Forget password" functionality -> does it trigger letter to your mail-address?

 

->> OR "all OK" with account credentials -> but login into the portal with broken result?

 

->> Does it certain F-Secure solution (F-Secure SAFE or F-Secure TOTAL)?

Or does 'registered with F-Secure' is kind of subscription-purchase? If so -> maybe there is no needs to log in (with some of solutions like F-Secure KEY or F-Secure Freeedome).

 

Thanks!

mike000000

Hi

thanks for reply

I am now logged in and waiting for fsecure to update details re virginmedia

thanks again

Ukko

Hello,

 

Just as some additional words.

 

With Virgin Media maybe required to register account with certain page (URL). How it was noted with such topic (for example):
https://community.f-secure.com/t5/F-Secure-SAFE/Why-I-cannot-get-free-for-12/m-p/102340

 

And if there will be some troubles with account (credentials, subscription or so) -> maybe it is good to contact F-Secure Support Channels (like chat or phone):

https://www.f-secure.com/en/web/home_global/contact-support

 

Because, usually, it will be about (or needed) potential critical data (and based on privacy points -> more helpful to use designed channels).

 

Thanks!