New iPhone and activation

elias1

Hello

I’ve purchased a new iphone se instead of an iphone 6s.

On 2-12-2017 i renewed my subscription for a year.

But on the new phone i have only a trial period what is expiring today and I don’t have the activation code for that subscription 

 

Ben

Hi elias, 

 

Did you purchase your subscription through the appstore or our estore?
If you purchase through the appstore then you will need to use the same apple account on your new phone to restore the purchase.

elias1

Hi

No i bought the subscription in your estore. I payed 49,90 euro for one year

 

Ben

As you purchased your subscription through our estore you should have received an email including the code. If you cannot retrieve it please  get in touch with our support via chat or phone

elias1

Ok Ben

I will try that, thanks for your support