Security cloud unavailable

The problem still exists. Just installed the package and after several times it still keeps saying I am not protected because the security cloud is unavailable. Strange, because on another Mac it works perfectly. Also the safari extension does not want to be recognized as being installed.
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Hello,
Sorry for my reply. I'm only F-Secure user (their home solutions).
I feel that there can be some points:
-> for proper investigation good to contact direct F-Secure Support Channels (chat/phone):
https://www.f-secure.com/en/web/home_global/contact-support
at least, it is unclear does trouble is reported (from previous topics). Such step should be useful - if it is stable trouble and not a temporary trouble during something like 'updating' (or overload).
-> potential unavailable (temporary) status for Security Cloud was not always critical.
But sounds that with Mac-platform it is critical view. Maybe possible to try find any local reasons for such (any firewalls or something like this);
-> additionally, there is known troubles with certain Mac-builds; for example, this one:
https://community.f-secure.com/t5/F-Secure-SAFE/macOS-10-13-High-Sierra/ta-p/99352
Thanks!