Security cloud unavailable

EddyVEddyV Posts: 1
in F-Secure SAFE
The problem still exists. Just installed the package and after several times it still keeps saying I am not protected because the security cloud is unavailable. Strange, because on another Mac it works perfectly. Also the safari extension does not want to be recognized as being installed.
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  • UkkoUkko Posts: 3,184 Superuser
    @EddyV wrote:
    The problem still exists. Just installed the package and after several times it still keeps saying I am not protected because the security cloud is unavailable. Strange, because on another Mac it works perfectly. Also the safari extension does not want to be recognized as being installed.

    Hello,

     

    Sorry for my reply. I'm only F-Secure user (their home solutions).

     

    I feel that there can be some points:

     

    -> for proper investigation good to contact direct F-Secure Support Channels (chat/phone):

    https://www.f-secure.com/en/web/home_global/contact-support

    at least, it is unclear does trouble is reported (from previous topics). Such step should be useful - if it is  stable trouble and not a temporary trouble during something like 'updating' (or overload).

     

    -> potential unavailable (temporary) status for Security Cloud was not always critical.

    But sounds that with Mac-platform it is critical view. Maybe possible to try find any local reasons for such (any firewalls or something like this);

     

    -> additionally, there is known troubles with certain Mac-builds; for example, this one:

    https://community.f-secure.com/t5/F-Secure-SAFE/macOS-10-13-High-Sierra/ta-p/99352

     

    Thanks!

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