Security cloud unavailable

EddyV

The problem still exists. Just installed the package and after several times it still keeps saying I am not protected because the security cloud is unavailable. Strange, because on another Mac it works perfectly. Also the safari extension does not want to be recognized as being installed.

Ukko

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@EddyV wrote:
The problem still exists. Just installed the package and after several times it still keeps saying I am not protected because the security cloud is unavailable. Strange, because on another Mac it works perfectly. Also the safari extension does not want to be recognized as being installed.

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Hello,

 

Sorry for my reply. I'm only F-Secure user (their home solutions).

 

I feel that there can be some points:

 

-> for proper investigation good to contact direct F-Secure Support Channels (chat/phone):

https://www.f-secure.com/en/web/home_global/contact-support

at least, it is unclear does trouble is reported (from previous topics). Such step should be useful - if it is  stable trouble and not a temporary trouble during something like 'updating' (or overload).

 

-> potential unavailable (temporary) status for Security Cloud was not always critical.

But sounds that with Mac-platform it is critical view. Maybe possible to try find any local reasons for such (any firewalls or something like this);

 

-> additionally, there is known troubles with certain Mac-builds; for example, this one:

https://community.f-secure.com/t5/F-Secure-SAFE/macOS-10-13-High-Sierra/ta-p/99352

 

Thanks!