How do I make a complaint?
Two years ago I renewed my subscription and F-Secure/Cleverbridge stole the remaining three months of the existing subscription.
Emails and telephone calls eventually re-instated the missing months, a grudging apology and an assurance that all was sorted.
Now I am getting emails saying my subscription is about to expire - 4 months in advance of the date on my software.
I am told the software will operate correctly and F-Secure will 'try' to stop the emails.
Should I dump F-Secure for a provider who listens to its customers?