Cannot renew Freedome subscriptions

I've recently purchased a new Freedome multi-device subsription but after receiving the renewal code, the Freedome app refused to accept it saying "Could not verify your code. Please try again later."


I have looked at the FAQ page about this and it doesn't apply to my situation. Anyone have any idea?


  • Ben
    Ben Posts: 2,641 F-Secure Product Expert


    Do you have much time left on your previous subscription?


    On which OS are you trying to input the renewal code?

  • I have 6 days left on my previous subsription. I'm renewing on macOS 10.13.1

  • I have the same problem, and the non-existing support wont help. So **bleep** frustrating Smiley Sad

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