Adding another person

I have tried to allocate one of my licences to my son ..have put in his details but he does not seem to receive the email from f secure . Have tried several times but so far no luck 

Answers

  • UkkoUkko Posts: 2,893

    Hello,

     

    I tried to perform such steps and looks like that it was possible with my own experience.

     

    Did you try next steps (?!):

     

    FIRST Possibility (invite to your account's circle):

    --> Login to your account under 'My F-Secure Account Portal';

    --> Choose 'Add device' and choose 'Someone else's device';

    --> Fill name-fields and mail-field

    --> OK.

     

    SECOND Possibility (trigger mail with installer-links):

    --> Login to your account under 'My F-Secure Account Portal';

    --> Choose 'My child's device';

    --> Fill mail-field;

    --> OK.


    With both of possibilities -> I received letters from F-Secure.

    Does it possible to re-check that:

     

    --> letters still not available/visible?

    --> letters is not placed under spam-folder (as example)?

    --> to try another mail-address;

    or some other steps to perform installation under his device? As direct access to system, for example.

     

    Thanks!

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