Freedome gives error after upgrade

fmsand

Hello,

I see the same error as described here for today's update:
https://community.f-secure.com/t5/F-Secure/Freedome-error-after-version/td-p/74105

I have no clue where to send the diagnostic file which I can generate, support is not available this morning.

The only solution to restore the VPN connection is a downgrade to my old installable, stored locally.

Environment: Win 10, 64bit, Build 1709

fmsand

Similar issue reported here:

https://community.f-secure.com/t5/F-Secure/Update-from-Freedome-v1-2-to-2-4/td-p/102144

fmsand

Just tried anuninstall and re-install. It does not help, after re-rentring my license code, I get the same unspecified error and Freedome is unable to connect.

fmsand

Same issue reported here:

https://community.f-secure.com/t5/F-Secure/Freedome-Crash-when-hit-the-quot/td-p/102134

[Deleted User]

Hi fmsand,

 

Were you able to get in touch with our support team and pass on your diagnostic report? If not, please get in touch with our chat support as mentioned here for further troubleshooting.