Managed to connect from Finland to the US a couple of times, but now no connection to anywhere


got a subscription yesterday but when I try to connect, it will just say "Connecting..." forever, without actually managing to make a connection. Yesterday it made it through two times, so it seems to be possible (i.e., no configuration necessary, I suppose?). I haven't changed any settings in my Internet connection.


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi emily1,


    May I know what is the OS of the device in which you have the issue?

    Are you unable to connect to any location currently? Do you see any error message?


  • Windows 10. No error message, just "Connecting..." for forever without making connection. Won't connect anywhere. 

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi emily1,


    Is it a recent version of Freedome installed? If yes, then I would recommend to contact our support team via chat or phone as mentioned here to troubleshoot further.



  • Näsäviisas
    Näsäviisas Posts: 786 Superuser

    Hi Emily

    I tested connection from Finland to USA, Eastcoast and it works.
    Take contact to F-S customer service (chat or call a phone).

    Have a nice weekend!
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