subscription warning on new device!

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zenObia43
zenObia43 Posts: 1 New Member
in Web Browsing

F-Secure continues to tell me to upgrade subscription. My device is secured as part of a group of devices - is that not so. The subscription should be renewed annually. Will there be any changes to this procedure??

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  • Simon
    Simon Posts: 2,667 Superuser

    Some reasons for this may include:

     

    -- The number of devices on the subscription has been exceeded.

     

    -- The product installed on the device nagging about the license is not the same product that the subscription covers.  Eg, a subscription for SAFE will not cover F-Secure Key, or the stand alone Internet Security product.  

     

    -- The product is not installed correctly on the device, or has not been installed via the correct method.  Eg, you need to install SAFE via the SAFE Portal.

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