F-Secure Deep Guard blocks PES 2018 online play

mikil

Hi!

I had a problem for weeks as Pro Evolution Soccer 2018 suddenly stopped working online and displayed only error messages. I tried to solve it with Konami support work few weeks but we got nowhere. But now I just saw the solution posted on Steam PES 2018 discussion forum: the solution is to include PES2018.exe into F-Secure Deep Guard's excluded list. Once I did that the online gaming started to work again.

 

I suggest F-Secure checks out why PES2018.exe is blocked as it seems to cause problems to online gamers.

 

Here is the discussion forum on Steam on this topic:

 

http://steamcommunity.com/app/592580/discussions/0/1480982338949084407/?ctp=2

 

Cheers.

 

Ukko

Hello,

 

Sorry for my reply. I'm also only F-Secure user (their home solutions);

 

Possible to boost up situation with F-Secure SAS:
https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file

F-Secure Labs able to re-check "PES2018.exe" (or/and perform addition-steps). If it possible to transfer this executable to them with more description.

---

How I can to understand -> not visible any DeepGuard prompts or even notification? If yes:

I suggest F-Secure checks out why PES2018.exe is blocked as it seems to cause problems to online gamers.

I able to think that PES2018.exe is not blocked. But hooked (or injected) for analysis at launch. And such step will trigger MAYBE game's (or steam's) own 'integrity'-design (as protection against cheats or other things). as result  -> broken state and trouble with launch/start online.

OR good to known what version of F-Secure installed (just as information). Maybe DeepGuard block certain network connection or activities by this application (or even not a DeepGuard -> because with latest F-Secure builds - there is common exclusion list for AV/DeepGuard module).

  

So, even I also able to think that F-Secure should checks something. Maybe good to re-sure what is trouble. Possible to contact direct F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

 

Thanks!