Very slow connection

Soccerboyfather

Hi I have very slow internet connection when the Vpn is on ,but when I turn it off is much better and faster

Ukko

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@Soccerboyfather wrote:
Hi I have very slow internet connection when the Vpn is on ,but when I turn it off is much better and faster

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Hello,

 

Available next Knowledgebase-article:

https://community.f-secure.com/t5/F-Secure/Why-does-my-Internet-connection/ta-p/81927

 

If such article can not be an explanation (or, for example, your experience about ONLY certain virtual locations and not expected for you) -> good to contact direct F-Secure Support Channels (chat/phone) for their investigation:

https://www.f-secure.com/en/web/home_global/contact-support

Laksh

Hi Soccerboyfather,

 

In addition to Ukko's comments, can we have these additional information to help us know the situation better?

1. What is the device in which Freedome is used and the OS of the device?

2. Which location is used?

3. Does it happen with all the locations or only with a particular location?

Soccerboyfather

Hi l used iPad 3rd generation,iOS 9.3.5 and the location is swisserland,but I'm using Canada now is faster,my son has I phone 5c he had same problem,but after changeing the location is faster . Thanks

Soccerboyfather

I changed the location is faster now Thanks

Laksh

Hi Soccerboyfather,

 

Thank you for the location information. I have passed on your post to our Freedome team.