Very slow connection

SoccerboyfatherSoccerboyfather Posts: 3
in F-Secure FREEDOME
Hi I have very slow internet connection when the Vpn is on ,but when I turn it off is much better and faster
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  • UkkoUkko Posts: 3,184 Superuser
    @Soccerboyfather wrote:
    Hi I have very slow internet connection when the Vpn is on ,but when I turn it off is much better and faster

    Hello,

     

    Available next Knowledgebase-article:

    https://community.f-secure.com/t5/F-Secure/Why-does-my-Internet-connection/ta-p/81927

     

    If such article can not be an explanation (or, for example, your experience about ONLY certain virtual locations and not expected for you) -> good to contact direct F-Secure Support Channels (chat/phone) for their investigation:

    https://www.f-secure.com/en/web/home_global/contact-support

    Näsäviisas
    1Like
  • LakshLaksh Posts: 4,442 Community Manager

    Hi Soccerboyfather,

     

    In addition to Ukko's comments, can we have these additional information to help us know the situation better?

    1. What is the device in which Freedome is used and the OS of the device?

    2. Which location is used?

    3. Does it happen with all the locations or only with a particular location?

    Ukko
    1Like
  • SoccerboyfatherSoccerboyfather Posts: 3
    Hi l used iPad 3rd generation,iOS 9.3.5 and the location is swisserland,but I'm using Canada now is faster,my son has I phone 5c he had same problem,but after changeing the location is faster . Thanks
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  • SoccerboyfatherSoccerboyfather Posts: 3
    I changed the location is faster now Thanks
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  • LakshLaksh Posts: 4,442 Community Manager

    Hi Soccerboyfather,

     

    Thank you for the location information. I have passed on your post to our Freedome team.

     

    Like
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