F Secure does not show when i log in to online banking

F Secure does not show when i log in to online banking

Comments

  • nanonymenanonyme Posts: 145 Active Engager

    Hey,

    Did you end up trying if rebooting helps?

    Ukko
  • UkkoUkko Posts: 2,997 Superuser

    @Mo4 wrote:

    F Secure does not show when i log in to online banking


    Hello,

     

    Sorry for my reply. If previous suggestion with 'restart' will be not a fix.

    Just as connection topics between each other (another recent topic with related ask);

    And as my own suggestions:

     

    --> with https://nordea.no F-Secure also does not show Banking Protection flyer (?); Just as example;

    --> as it was maybe applied for current stable F-Secure SAFE - does it possible that your experience about try to login into online banking shortly after load system?

     

    Thanks!

  • UrmasUrmas Posts: 41 F-Secure Employee

    We have these two known issues with Banking protection:

     

    * A recent update broke Banking protection in a way that reboot is needed to make it work.

    * After reboot, Banking protection will not work until 5 minutes have passed since reboot (this problem has been there already earlier).

     

    In other words, if you have not recently restarted your computer (and I mean restarted, no shut down and then started, as these work differently in Windows 10) and banking protection does not kick in, restart your computer and wait for 5 minutes, then it should work. If this still does not work, contact our tech support.

     

    We are working on addressing both issues.

    UkkoLaksh
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