I can’t find my Freedome-konto-ID. No email left.


  • Ukko
    Ukko Posts: 3,311 Superuser

    @Brokenno wrote:

    I can’t find my Freedome-konto-ID. No email left.



    Usually direct troubles with license/subscription sorted by F-Secure Support Channels (chat/phone):


    But maybe possible to create more words about your topic(?):


    -- your experience about Freedome subscription as "App-store"-based OR "Multi-platform/multi-device"-based?

    where can be differences with design about potential "IDs/codes/license-keys".


    -- do you need such "or another" kind of Freedome ID for certain purpose?


    I able to think that direct F-Secure Support Channels (chat/phone) can be helpful with:

    -- re-trigger confirmation/purchase mail-letter or another letter with your credentials/ID/subscription information;

    -- proper advices about "where possible to find it"  based on your setting/configuration.



  • Näsäviisas
    Näsäviisas Posts: 786 Superuser

    For information, that konto = account (in English).
    As Ukko mentioned: take contact to support.
    If you mean https://
    > your email address and then password
    If you mean order (subscription)ID > support advise you, how to do
    Wisdom after the event: print it on the paper or write with pen. Email is gone, if deleted by accident. 😦

  • Laksh
    Laksh Posts: 4,444 Forum Super Master

    Hi Brokenno,


    The account ID is the same subscription code which you purchased for Freedome (subscription code = account ID for iOS). May I know if you have purchased a multi device subscription or an App store subscription for Freedome?


  • A multi device subscription

  • Laksh
    Laksh Posts: 4,444 Forum Super Master

    Hi Brokenno,


    Have you searched your email address for the Freedome invoice email? The email should have the subscription information. If you are still having issues, as mentioned by Ukko, our chat/phone support should help you with this.


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