Bug report Safe for Mac: Issues with Boxcryptor

Hi,

 

Using F-Secure Safe for Mac (17.1) and Boxcryptor for encrypting/decrypting files on my Mac.

Boxcryptor acts as a virtual drive integrated in Finder.

 

Unfortunately with real-time scanning "On"  Boxcryptor slows down and freezes  while browsing files.

I am asuming a compatibility issue with F-Secure Safe real-time scanning intercepting file operations on virtual Boxcryptor drive.

 

Workaround for now is only deactivating real-time scanning feature - then Boxcryptor works great and smooth (no performance issues or freezing when working with files handled by Boxcryptor).

I couldn't find any options to exclude Boxcryptor folders from real-time scanning.

 

Hope Mac-Team can look into this.

 

Appreciate any advice from community!

Comments

  • UkkoUkko Posts: 2,964

    Hello,

     

    Before any official good statements and advices (and more information about 'exclusion'-feature for SAFE Mac).

     

    There was discussion/topic about previous builds of F-Secure SAFE (and maybe not valid for recent build):

    https://community.f-secure.com/t5/F-Secure-SAFE/Performance-problems-with-F/m-p/74244#M13268

     

    Where was unofficial (but from official team) suggestion-workaround-trick for exclude certain volume. Does it can be useful for you (if it still works)?

     

    Thanks.

  • VetraciVetraci Posts: 156

    @Ukko: Thanks for your suggestion.

     

    For some reasons I am not getting this workaround to work.

    I am not sure if I did something wrong or if command lines are still up-to-date.

     

    (I am not very familiar to MacOS (10.13.1) right now, have been using it just for a short time,

    Terminal commands seem a bit like cmd commands under Windows but no experience)

    Ukko
  • UkkoUkko Posts: 2,964

    Hello,

     

    I able to think that such commands can be outdated for current F-Secure SAFE for Mac (because how I able to understand -> F-Secure SAFE for Mac from 17.num with quite many changes). I'm also not friendly with Mac-platform and do not able to try it with my own experience.

    Will be good - if F-Secure Safe for Mac team will create some replies and proper advices (or other more experienced users with potential workarounds).

     

    Thanks!

  • VetraciVetraci Posts: 156

    Apparently there is a workaround using some command lines to exclude files from real-time scanning  but I am not getting it yet. Smiley Frustrated

     

    Maybe F-Secure can publish  a  How-to & FAQ  article on how excluding files/folders on MacOS?  Smiley Happy

     

    Ukko
  • VetraciVetraci Posts: 156

    I want to bring this topic up again. Because of this issue (performance drop down, freezing, compatibility issues with Boxcryptor and real-time scanning) I had to abandon F-Secure Safe on my Mac for now.

    I loved using F-Secure Safe on all of my devices (from Windows to MacOS and Android) but this issue made me mad. Hope Mac-Team can resolve this very soon. I am staying tuned to switch back to F-Secure as soon as possible. 

    Ukko
This discussion has been closed.