Freedome speeds have dropped as low as 1Mbps using UK London

GB10 Posts: 3 New Member

When using the UK London location my speed absolutely disappears. 


Without Freedome I've consistent speeds of 100Mbps across all devices (latest iOS and macOS). The moment I connect speed plummets and I often battle to keep the connection.


I have tried several other locations - some are a bit faster (nothing above 10Mbps) but the connection still drops regulalry.


What's going on?





  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi GB10,


    Are you still seeing this slowness issue? If yes, may I know the version of Freedome installed on your devices?


    Does this happen only on Wi-Fi or also on different networks?


  • GB10
    GB10 Posts: 3 New Member

    Hi Laksh


    I'm running version 1.20.3671.0 on my Macbook (macOS Sierra 10.12.6) and version on my iPhone (iOS 11.0.3).


    I mainly use it on wifi on my Mac but it still runs slow on all networks (incl 4G) on all devices.


    If I repeatedly turn it off and on I can sometimes get an acceptable speed (~8Mbps) but nothing like the full capacity of my wifi.



  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Thanks for providing more information, Gareth. May I suggest to get in touch with our support team for further investigation? Kindly contact our support via chat or phone as mentioned here.

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