How to fix Security cloud malfunction error

M1kah

On OS X SAFE is now showing error icon and there is a messsage "Security cloud malfunction".

 

I tried to re-install but that did not solve the problem.

 

When I Option+click on the icon and select Cloud diagnostics then it opens browser to https://localhost:49162/diag/dump/ but there is nothing running there.

 

Is there a log file somewhere that shows what goes wrong?

 

How to solve this problem?

Jenki

Will this help: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-AV-for-Mac-Security/m-p/73747#M13154

M1kah

My problem was not the same.

 

I was able to solve the problem because I noticed that Security Cloud Diagnostics tried to open diagnostics page using HTTPS. OrspService was running OK but it just was not reachable.

 

I fixed my issue with the following steps:

 

1. I opened ~/Library/Cookies/HSTS.plist with xcode

2. I removed entry for localhost and saved the file

3. Restarted

 

It should be OK also to delete ~/Library/Cookies/HSTS.plist file and restart if editing is not possible.