How to fix Security cloud malfunction error

On OS X SAFE is now showing error icon and there is a messsage "Security cloud malfunction".

 

I tried to re-install but that did not solve the problem.

 

When I Option+click on the icon and select Cloud diagnostics then it opens browser to https://localhost:49162/diag/dump/ but there is nothing running there.

 

Is there a log file somewhere that shows what goes wrong?

 

How to solve this problem?

Best Answer

  • M1kahM1kah Posts: 3
    Accepted Answer

    My problem was not the same.

     

    I was able to solve the problem because I noticed that Security Cloud Diagnostics tried to open diagnostics page using HTTPS. OrspService was running OK but it just was not reachable.

     

    I fixed my issue with the following steps:

     

    1. I opened ~/Library/Cookies/HSTS.plist with xcode

    2. I removed entry for localhost and saved the file

    3. Restarted

     

    It should be OK also to delete ~/Library/Cookies/HSTS.plist file and restart if editing is not possible.

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