How to fix Security cloud malfunction error

On OS X SAFE is now showing error icon and there is a messsage "Security cloud malfunction".


I tried to re-install but that did not solve the problem.


When I Option+click on the icon and select Cloud diagnostics then it opens browser to https://localhost:49162/diag/dump/ but there is nothing running there.


Is there a log file somewhere that shows what goes wrong?


How to solve this problem?

Best Answer

  • M1kahM1kah Posts: 3
    Accepted Answer

    My problem was not the same.


    I was able to solve the problem because I noticed that Security Cloud Diagnostics tried to open diagnostics page using HTTPS. OrspService was running OK but it just was not reachable.


    I fixed my issue with the following steps:


    1. I opened ~/Library/Cookies/HSTS.plist with xcode

    2. I removed entry for localhost and saved the file

    3. Restarted


    It should be OK also to delete ~/Library/Cookies/HSTS.plist file and restart if editing is not possible.

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