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How do I disable Banking protection in F-Secure SAFE or Internet Security?
Issue: How to disable Banking protection in F-Secure SAFE or Internet Security Resolution: Follow the steps below to disable banking Protection in F-Secure SAFE or Internet Security * Open the F-Secure application * Go to Setting * Select Secure Browsing tab * Scroll down and look for Banking Protection * If the button…
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Does Internet Security/SAFE scan my whole computer including all partitions of the hard drive (including NAS storage device)?
Issue: Does Internet Security/SAFE scan my whole computer including all partitions of the hard drive (including NAS storage device)? Resolution: F-Secure products scan all of the computer resources including all partitions of the hard drive, CD/ DVD drives, connected (USB-) devices, as long as you have not changed the…
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Will F-Secure products detect and remove Trojans and viruses?
Issue: Will F-Secure products detect and remove Trojans and viruses? Resolution: Yes, both F-Secure Home products: SAFE and Internet Security will detect malware and remove them. When a malware is detected and it cannot be automatically removed, the F-Secure program will provide the path/location where the malware is found…
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How do I renew my F-Secure SAFE or TOTAL subscription?
Issue: This article is applicable for the following products: F-Secure SAFE, F-Secure TOTAL How to renew my F-Secure SAFE or TOTAL subscription via My F-Secure. Resolution: This is how you renew F-Secure SAFE directly from your account: * Log in to My F-Secure. * Note: if your account has more users, please make you sure…
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How to cancel the subscription auto-renewal for F-Secure SAFE or TOTAL from My F-Secure
Issue: This article is applicable for the following products: F-Secure SAFE, F-Secure TOTAL I would like to cancel the subscription auto-renewal for my F-Secure SAFE or TOTAL from My F-Secure. Resolution: To cancel the subscription auto-renewal: * Log in to My F-Secure portal * Click on Subscription button. * Under the…
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F-Secure Browsing Protection blocks a safe website
Issue: Why is a secure or harmless web site blocked by the F-Secure Browsing Protection? Resolution: If you are think that this is a clean and safe site, and Browsing Protection has a false rating for this page. Please submit a SAS ticket to our labs about this issue. * Select Submit a URL * Insert the website URL * Tick…
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[Identity Theft Help] I have received a Blackmail email asking for Bitcoin
Issue: I have received an email asking for bitcoin. Email sender claims to have either installed a Remote Access Trojan (RAT), recorded me performing inappropriate, embarrassing or serious acts. Resolution: The content of the submitted e-mail is common in mass-blackmail spam campaigns. The threat actors utilize fear…
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How do I install F-Secure Anti-Virus on a Windows PC?
Issue: How to install F-Secure Anti-Virus on a Windows computer. Resolution: Before you start installing F-Secure Anti-Virus, make sure that: * Your Windows is up-to-date (Windows 10, Windows 8.1, Windows 7 SP1). * You have uninstalled incompatible software(s) from another vendor (Other anti-virus programs). * You are…
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How to activate or register my new F-Secure subscription using a voucher code on My F-Secure account?
Issue: How to activate or register my new F-Secure subscription using a voucher code on My F-Secure account? Resolution: If you don't have a My F-Secure account, proceed to create one by following the steps below: * Go to My F-Secure * Click on Register now * Type in the required details * Click on Create account Once you…
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My F-Secure account shows "waiting for confirmation of payment" when trying to renew
Issue: When I login to My F-Secure account, it does not let renew. There is only ''waiting for confirmation of payment'' message. Resolution: This usually means that the system is awaiting for pending payment (has not received payment from you). Do the following: * Check your email for the order confirmation from F-Secure.…
