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How do I renew my F-Secure subscription with a discount code?
Issue: How do renew my F-Secure subscription with a discount code? Resolution: * Log in to your My F-Secure account * On top right, select Subscription * Go to the Discount field on bottom of the page * Fill in your discount code * Click Apply code * Proceed to Renew Note: If there is no option for you to enter the…
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I don't know which license to release in the My F-Secure portal
Issue: I have added my device with the default name and now I don't know which one to release in the My F-Secure portal since several devices have the same device name. Resolution: For computers: The default name is usually taken from your Computer's PC name. This is a guide to find out your PC name.…
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Recommendations about exclusions in F-Secure products
Recommendations about exclusions in F-Secure products This article outlines F-Secure's recommendation about exclusions in all F-Secure end-point protection products. We recommend not to exclude folders or complete drives from scanning. Exclusions could potentially create security holes in your system. A hacker may figure…
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How do I get a refund for my F-Secure product purchase?
How do I get a refund for my F-Secure product purchase? If you've purchased an F-Secure product from F-Secure official eCommerce partners (Cleverbridge and Digital River only), you are eligible for a 30-day money back guarantee, starting from the day your order was received. F-Secure products purchased through third…
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Can I have more than one security product installed on my device?
Can I have more than one security product installed on my device? We recommend that you have just one security product on your computer. F-Secure's security product needs to open files to scan them. If another security product is trying to open the same files at the same time, it has to wait for the files to become free.…
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What is 2-step verification in My F-Secure?
What is 2-step verification in My F-Secure? This topic provides information about the 2-step verification feature in My F-Secure. 2-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can log in as you, even if that person has…
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Some files cannot be scanned. Why?
Some files cannot be scanned. Why? The virus protection cannot open files that are * currently used by the operating system * protected/locked by the operating system The files that cannot be scanned have normally a .sys and .ini extension which means that they are system and registry files, for example: *…
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Unable to create My F-Secure account with error "This email address is already in use"
Unable to create My F-Secure account with error "This email address is already in use" The "This email is already in use" error message indicates that you already have an existing My F-Secure account created with the email address. It is possible that you have created a My F-Secure account previously when trying out a…
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Can I use F-Secure products if my device is rooted or jailbroken?
Can I use F-Secure products if my device is rooted or jailbroken? This article applies to all F-Secure mobile products, including: * F-Secure Total * F-secure Internet Security * F-Secure VPN * F-Secure ID Protection Although it is possible to install and use F-Secure mobile products on a rooted or jailbroken devices, at…
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F-Secure code signing
F-Secure code signing Digital Code Signing F-Secure signs installer packages and binary files digitally with code signing certificates obtained from trusted certification authorities. This is one way to assure anyone downloading and installing products from F-Secure that the downloaded package is prepared and coming from…
