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Impact of the TunnelVision vulnerability on F-Secure VPN products
Impact of the TunnelVision vulnerability on F-Secure VPN products A recently detected vulnerability known as TunnelVision (CVE-2024-3661) exposes a weakness that allows attackers to bypass VPN encryption and gain access to users' network traffic. More information on the vulnerability is available in the following…
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Installing multiple F-Secure products on Windows or Mac
Installing multiple F-Secure products on Windows or Mac F-Secure is currently moving towards a single-app model, where the subscription type determines the protection capabilities that are enabled for the user. The transition from old, separate applications to the new model has been causing problems for some Windows and…
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Update your desktop and mobile F-Secure apps by the end of 2023
Update your desktop and mobile F-Secure apps by the end of 2023 All F-Secure applications on all platforms (Windows, Mac, Android and iOS) that do not meet the minimum version requirements must be updated at the latest on December 31, 2023. If the application version does not meet the minimum version requirements, it…
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Updating or installing F-Secure apps on some Windows versions fails due to missing Windows updates
Updating or installing F-Secure apps on some Windows versions fails due to missing Windows updates On some versions of Windows, the F-Secure app may show an error and ask you to restart your device. If the same error appears shortly after restarting the computer, the issue is likely caused by missing Windows updates. The…
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How do I renew my F-Secure Internet Security/TOTAL/ID Protection/Freedome VPN subscription?
Issue: How to renew my F-Secure subscription via My F-Secure? Resolution: This is how you renew F-Secure software directly from your account: * Log in to My F-Secure. * Note: if your account has more users, please make you sure to log in with the main user e-mail address * Click Renew now.* Note: if you don't have any…
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F-Secure product blocked the download of Apache Open Office
Issue: I tried downloading Apache Open Office, but my F-Secure product blocked the installation. Is it safe to be installed? Resolution: You need to ensure that you are downloading the product from the right website. If you have downloaded the software from a non-verified vendor, there might be the risk of suspicious files…
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What does End-of-Life (EOL) mean?
Issue: End-of-Life (EOL) products and what does it mean? Resolution: Products reach their end of life for various reasons. These reasons may be due to changes in demand, technology innovation and changes in a competitive landscape, or the products simply mature over time and are replaced by new ones. While this is an…
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Support for Windows 7 ending on August 14, 2023
Support for Windows 7 ending on August 14, 2023 F-Secure will stop supporting the Windows 7 operating system on August 14, 2023. Microsoft ended the support for Windows 7 on January 14, 2020. F-Secure can no longer guarantee the safety of your computer even if it has our security product installed. We are, therefore,…
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I did not receive confirmation email after creating F-Secure SAFE, TOTAL, ID Protection or FREEDOME account
Issue: I did not receive confirmation email after creating F-Secure SAFE, TOTAL, ID Protection or FREEDOME account Resolution: Often the confirmation emails to your F-Secure SAFE, TOTAL, ID Protection or FREEDOME account might go to another folder in your email account. You may also verify, if you registered with a correct…
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How can I change my My F-Secure account password?
Issue: How to change my login password from within the My F-Secure account? Resolution: You can change the password by following these steps: * Click this link: My F-Secure to login to your account. * Move your mouse towards your name on the top-right * Click Account settings * Click on the blue F-Secure account settings…
