Issue:
I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email.
Resolution:
Note: If you have a subscription for F-Secure Internet Security, you can download the product from the Downloads page on our website.
Note: If you have bought your F-Secure FREEDOME -subscription from Apple's Appstore or Google's Play Store, you won't have My F-Secure account for it.
Note: If you have activated your F-Secure FREEDOME -subscription with a code directly on your device, you do not have My F-Secure account for it yet, though you will need to create one when you want to install your FREEDOME subscription on another device, as FREEDOME has changed to account based subscriptions (except for Appstore / Play store -purchases)
Verify that you have a valid My F-Secure account and that you are using the correct email address. If you've previously signed up via Facebook, you will not receive the email password reset. You can simply login via Facebook.
You can only request a password reset if you have a My F-Secure account (F-Secure SAFE, F-Secure FREEDOME, F-Secure ID PROTECTION, or F-Secure TOTAL subscription).
- Check the Spam folder if the email does not appear in your Inbox.
- Some email domains, such as Gmail, will not allow any action unless the message is moved to the Inbox first. If you find the email message in your Spam folder, move it first to the Inbox folder and then click the "password change" link.
- Check that your email Inbox is not full and that it has space to receive messages.
If you have a My F-Secure account but still are not receiving the password reset email, contact F-Secure support for further assistance.
Article no: 000003768
