Issue:
This article is applicable for the following products: F-Secure SAFE, F-Secure TOTAL
How to renew my F-Secure SAFE or TOTAL subscription via My F-Secure.
Resolution:
This is how you renew F-Secure SAFE directly from your account:
- Log in to My F-Secure.
- Note: if your account has more users, please make you sure to log in with the main user e-mail address
- Click Renew now.
- Note: if you don't have any option to renew, it may be that the expiration date is still too far away.
- On the Your cart page, select:
- The license period;
- The number of devices;
- If you'd like to opt for automatic renewal in the future.
- Click Checkout.
- On the Order Information page, fill in the following (if not pre-filled):
- Your personal information;
- Tick the box if you are a business;
- ZIP/Postal code
- Select your preferred payment method and fill in the necessary details.
- Click Buy now.
- On the Confirm order page, check your details and click Buy now.
- On the Done page, take note of your order reference number for future reference.
- Click Back to My F-Secure.
Once your payment is received, a confirmation email is sent to you. Your subscription is now renewed.
Please note that if you have trouble in going through with the payment directly after renewing, a separate payment e-mail has also been sent to your e-mail. In that e-mail you can find a payment button, via you can pay the renewal and also change the payment method if you want to.
If you have bought F-Secure SAFE/TOTAL from another store, and you have received a license code, then do the following to renew with that license code:
- Log in to My F-Secure.
- Click on Subscription
- Under Manage your subscriptions, click the dropdown "I want to..."
- Click Redeem Subscription Code
- Insert your F-Secure SAFE/TOTAL license code there (with capital letters and the hyphens)
- Click on Continue
- Confirm the renewal.
Article no: 000001011
