Issue:
- I don't remember what email I have used to login to My F-Secure account
- I have multiple e-mails and unsure which email to login with to My F-Secure
Resolution:
If you are unsure which email address you have used for your My F-Secure login, you can try to reset your password via the Forgot your password? link using any of your email address. Check your mailbox for the reset password email from F-Secure.
You can also proceed to contact F-Secure Support for assistance. In order for us to assist your further at our end, you need to:
- Provide us with your purchase reference number
- F-Secure SAFE code (if you've purchased the retail box version)
If you do not have these, you can obtain the account ID code from one of your devices and provide it to us by following the steps below:
F-Secure SAFE on Windows
- Open F-Secure SAFE
- Go to Settings
- Choose Support
- Choose Account ID (in from xxxx-xxxx-xxxx-xxxx-xxxx)
F-Secure SAFE on Android/iOS
- Open F-Secure SAFE
- Tap Menu
- Tap About
- Take note on Account code/License key (in form xxxx-xxxx-xxxx)
Article no: 000001540
