Issue:
I want to cancel my F-Secure SAFE or TOTAL subscription but I cannot find the "cancel your subscription" button on the My F-Secure account.
Resolution:
The "Cancel your subscription" button will only be shown on the My F-Secure Subscription page if you have chosen automatic renewal as the subscription renewal type. Automatic renewal requires the use of either a credit card or PayPal as the payment option.
To cancel the subscription auto-renewal:
- Log in to My F-Secure portal
- Click on Subscription button.
- Under the "Current subscription" click on Cancel your subscription
Note: This will cancel the automatic renewal but your subscription will continue to remain valid until the end of your current subscription. Your subscription will not be renewed after this. |
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If you have chosen manual renewal as the subscription renewal type, the subscription will be automatically cancelled if you do not manually initiate a renewal before the expiry date.
Article no: 000019120
