Issue:
End-of-Life (EOL) products and what does it mean?
Resolution:
Products reach their end of life for various reasons. These reasons may be due to changes in demand, technology innovation and changes in a competitive landscape, or the products simply mature over time and are replaced by new ones. While this is an established part of the overall product life cycle, F-Secure recognizes that end-of-life milestones often prompt customers to review how such milestones impact the F-Secure products in their environments.
With this in mind, we have set out F-Secure's End of Life Policy to help customers better manage product end-of-life transition and to understand the role that F-Secure can play in helping them to migrate to alternative F-Secure products and solutions.
Security fixes and non-security fixes are not provided for unsupported product versions. Virus definition updates are not tested with End-of-Life products. This may decrease the protection capability and reliability of old products, causing, for example, the malfunctioning of the product, conflicts with third-party software, false positives and negatives.
Article no: 000006182
