I'm sure somebody more technical will be along to help soon, but in the meantime, could you just clarify that you don't have any other security software on the machine?
Also, it might be worth submitting the file to the labs, then they can whitelist it if safe:
Any update team? Are there any plans to develop this functionality?
Any news about Touch ID? My subscription is ending soon and I would like to know before I renew it.
Apologize for the delay in responding to your query,
Since you have already performed the basic troubleshoot steps, but if you are still facing the sync data failed issue between devices, this is something we need to analyze the logfiles to find the root cause. We would suggests you to get a logfile from F-Secure ID protection and contact our support team for further investigation.
Hello @Illuminate and welcome to F-Secure Community Forum! 👋
Sadly, we don't have any tools that could be given and used for this purpose, however, you could try reinstalling the program.
After the clean install, it should reset the statistics.
Hello @brianforrestervo !
Sorry to hear that you had bad experience with our customer service support.
I will be contacting you in a private message to gather more information about the refund request, because I couldn't find anything with the email address you used for this community forum account.
Please check your messages 😉
Hi @JulianD ,
Thank you for your clarification.
I assure you we will look into that and come back with more information.
Thank you for your understanding.
The Family Rules settings for Main Users in the My F-Secure Home page have been removed. So from our latest version of SAFE, Family Rules can be used only by child profiles.
We are currently creating a script to remove all existing Family Rules configurations for affected main users like you and that would be completed in the next few days. If you wish to enable Family Rules on your device, you need to install SAFE as a Child Profile.
Liityn tähän ketjuun seuratakseni löytyykö tähän järkevää ratkaisua. Ns. Downgrade ei taida olla f-securella helposti mahdollista. Oma TOTAL päättynyt ja pelkkä SAFE riittäisi hyvin seuraavaksi. Ei löydy ratkaisua sitten millään. Sama kun sulla. Tyrkyttää vain TOTAL palvelua.
Fast reply !!!!
Based on your description, I am assuming this is F-Secure SAFE. So, you are trying to use the My F-Secure portal (my.f-secure.com). Right? If so - by logging into the portal, you can see active installations. And created profiles (users). By clicking "circle" (user) - there can be an option to set up some restrictions like "content blocker / filters" (as part of "Parental Control"). So,
but I can't find the parental control tab anymore?!
I do manage 3 computers and a mobile phone and on the other computers, I can find the parental control tab
Is there difference where trouble device and the other devices listed? Or they are under one "user" (circle / profile)? If so - applied rules should be valid for all of them.
But what is OS on your trouble device? Which version of Windows? Is it Windows?
I don't want to reinstall the whole thing, because if I will have to do that on all computers
Perhaps, it is not necessary to reinstall on all computers?