subscription transfer

Scholar

subscription transfer

Hello,

 

i cannot transfer the subscription on my new iphone, see screenshot, there’s no option

BCE47037-E4E0-4E75-8C4A-FD4A0DB753B4.jpeg

8 REPLIES 8
Community Manager

Re: subscription transfer

Hi Taxi,

 

Did you try the license transfer more than 3 times in a 3-day period?

 

As mentioned in this article, if you transfer a license 4 times in a 3-day period, your license transfer will be unavailable for 3 days from the first transfer.

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Scholar

Re: subscription transfer

How could i? There’s no option to activate a transfer, see screenshot.

Community Manager

Re: subscription transfer

Hi Taxi,

I checked on this issue and it is fixed in the next version of Freedome for iOS which is pending Apple review.

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Scholar

Re: subscription transfer

thank you for the information,

my «trial» expired tomorrow, it means i cannot use my freedome subscription  until the next update? 

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F-Secure Product Expert
F-Secure Product Expert

Re: subscription transfer

Hello Taxi, 

 

Apple is still reviewing the new Freedome version. We have tried to reach out to them to speedup the process. 



Best Regards

-Ben

_________________________________

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Scholar

Re: subscription transfer

Thank you for your answer

Is there a way to get a new licence or sthg in the meantime? It’s just ridiculous, i pay for a one year licence and i can’t use freedome on my phone while travelling

 :-(

F-Secure Product Expert
F-Secure Product Expert

Re: subscription transfer

Hello Taxi, 

 

I'll get in touch with you by PM. 



Best Regards

-Ben

_________________________________

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Aspirant

Re: subscription transfer

Hello,

 

Same thing here, cannot transfer my lic to the new iphone and trial is over now ..  Smiley Sad 

(I have 5-lic subscription)

I'll be abroad very soon.

 

Regards meu33a