Support side in a free app «polarsteps» is blooked by f-secure but why?

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Support side in a free app «polarsteps» is blooked by f-secure but why?

I found this app  «polarsteps». I like to use this when I am on the road. When I try to use the link in the app for support, it is blooked by f-secure. The app is on my android phone and I can use it on my iPad The support side is beeing blooked at both places and I wonder why and if this side is dangerous? When I open the support side from the adress below it is no problems Hope anyone can give me an answer here

 

https://support.polarsteps.com/

 

picture of the message I get in Norwegian:

5E724565-005E-44A3-B48A-9C2746507023.jpeg

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Superuser

Re: Support side in a free app «polarsteps» is blooked by f-secure but why?

Hello,

 

Sorry for my reply. I am only an F-Secure user (their home solutions).

 

With my experience - website is rated as "Suspicious". So, this is a reason for blockpage (likely that mobile phone's page with harmful wording).

Harmful or suspicious ratings can be based on different reasons. Also, can be false positive.

 

Maybe if application, service or company is trusted one and known - suspicious rating is false positive.

Possible to report about it:

https://community.f-secure.com/t5/Common-topics/How-can-I-submit-samples-to-F/ta-p/77674

 

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

It is possible to choose """I want to give more details about this sample and to be notified of the analysis results""" and related checkboxes. Description can be about 'wrongly suspicious rating'. Then F-Secure Labs should response about (in two-five days maybe).

 

Thanks!

1 REPLY 1
Superuser

Re: Support side in a free app «polarsteps» is blooked by f-secure but why?

Hello,

 

Sorry for my reply. I am only an F-Secure user (their home solutions).

 

With my experience - website is rated as "Suspicious". So, this is a reason for blockpage (likely that mobile phone's page with harmful wording).

Harmful or suspicious ratings can be based on different reasons. Also, can be false positive.

 

Maybe if application, service or company is trusted one and known - suspicious rating is false positive.

Possible to report about it:

https://community.f-secure.com/t5/Common-topics/How-can-I-submit-samples-to-F/ta-p/77674

 

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

It is possible to choose """I want to give more details about this sample and to be notified of the analysis results""" and related checkboxes. Description can be about 'wrongly suspicious rating'. Then F-Secure Labs should response about (in two-five days maybe).

 

Thanks!