Registration key not received + why not retrieveable under my f-secure account?

Aspirant

Registration key not received + why not retrieveable under my f-secure account?

Reregistered Fredome 31-12-2018 ref xxxxxx. Key never arrived, not in spam either. Will be travelling tomorrow *and* you have no support channels outside office hours (latest Tweet is also 8 hours ago) *and* the registration key cannot be retrieved if I login.

 

That you choose not to have support outside outside office hours is a choice I respect, but please do something about the other two points (i.e. resend they registration key to my jcmd.... email account and make keys retrievable behind login).

 

Thank you

 

EDIT: Removed PII

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Aspirant

Re: Registration key not received + why not retrieveable under my f-secure account?

Just chatted with support. My bad, I ordered SAFE instaed of Freedome. Money will be refunded and I'll (re-)purchase FreeDome

2 REPLIES 2
Moderator

Re: Registration key not received + why not retrieveable under my f-secure account?

Hi @JanDoggen

 

Kindly note that you do not require any code to install F-Secure SAFE on your devices.

 

Click here to see SAFE installation steps.

 

Please note that we have an efficient 24x7 Live Chat support but our Call Support is only available during office hours. 

Highlighted
Aspirant

Re: Registration key not received + why not retrieveable under my f-secure account?

Just chatted with support. My bad, I ordered SAFE instaed of Freedome. Money will be refunded and I'll (re-)purchase FreeDome