Recently: Unstable slow connections, interruptions

Executive Member

Recently: Unstable slow connections, interruptions

Recently I am experiencing unstable/ slow connections or sudden connection interruptions.

Without Freedome turned "ON" my Internet speed is fast and stable.

No changes in hardware/router hardware. 

server: Germany

 

workaround that adresses this issue: turn connection "OFF", then "On" again.

 

 

 

I am experiencing this issues on 2 Windows 10 devices (latest updates) and 2 iOS devices (latest updates)

 

Anyone else affected?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Recently: Unstable slow connections, interruptions

Hi Vetraci,

 

Do these unstabilities/slownesses happen at the same time on all the devices or does it vary? The product team suggests that logs would be good to see what's happening in the device. They also mentioned that they have not seen any slowness in the German location nor any slowness feedback was received from others.

 

Also, the latest Windows client (version 1.16) has one issue fixed which may show up as a performance improvement too. Is your latest version mentioned in your previous post that of version 1.16 in Windows?

 

If you see the issue again/frequently, I might recommend to get in touch with our support team along with the logs to investigate it deeper.

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5 REPLIES 5
Community Manager

Re: Recently: Unstable slow connections, interruptions

Hi Vetraci,

 

Thanks for bringing your feedback to us. I would like to know if you see this unstable or slow connection with the other gateways as well. Or is it just happening with Germany?

 

I will bring this to the Freedome team's notice.

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Executive Member

Re: Recently: Unstable slow connections, interruptions

Hi @Laksh

 

I tried the Italian and Belgium Server on different devices - not for the same amount of time than your German server, so harder to tell.

Most of the times Freedome works fine feeling no difference in speed. 

But sometimes there is this case where I have to turn it off and on again to get it back to work fine Smiley Indifferent

Community Manager

Re: Recently: Unstable slow connections, interruptions

Hi Vetraci,

 

Do these unstabilities/slownesses happen at the same time on all the devices or does it vary? The product team suggests that logs would be good to see what's happening in the device. They also mentioned that they have not seen any slowness in the German location nor any slowness feedback was received from others.

 

Also, the latest Windows client (version 1.16) has one issue fixed which may show up as a performance improvement too. Is your latest version mentioned in your previous post that of version 1.16 in Windows?

 

If you see the issue again/frequently, I might recommend to get in touch with our support team along with the logs to investigate it deeper.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Executive Member

Re: Recently: Unstable slow connections, interruptions

Hi, 

 

since this issue happens suddenly (there is no way to reproduce it) and varies in time and divice it's hard to tell if its a "device problem". I considered a server problem since I experienced these unstabilities on iOS and Windows. I am updating my Windows systems right now, then do a fresh install of Freedome.

I will get in touch with support team if issues persist.

 

 

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Community Manager

Re: Recently: Unstable slow connections, interruptions

Thanks for the update, Vetraci.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.