Need help with verizon

Scholar

Need help with verizon

I just installed this app on my phone and tablet.  On my tablet it is great and I love it, however on my phone (Verizon Samsun Note 2) I cannot get my phone to maintain a data connection at all.  I am mostly using this to be able to stream Netflix from other countries.  I am in the US.  Any ideas of is big red preventing this from happening? 

3 REPLIES 3
F-Secure Product Expert

Re: Need help with verizon

Hi brownguy,

A slower connection is normal while connected to Freedome since the data is redirected to different locations. Can you try to connect Freedome to the US location and test the speed? Then connect to other location, for instance Finland, and test the speed too. This should bring some light into this situation.

Also sometimes there are higher use peaks which may affect the performance. We're actively monitoring the capacity and will add more servers when necessary to improve the service.

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Need help with verizon

I tried connecting with the US east coast server and the same thing happens.  I lose all data connectivity.  

Highlighted
F-Secure

Re: Need help with verizon

Hi brownguy!

Just wanted to check in and see if you're still having this problem, or have things gone more smoothly lately? Let us know if we can provide any additional advice!
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.