Hello there. So I am a bit at loss here. I've had Freedome for about a month now and it has been working just fine up until a few days ago when it just stopped connecting to any location. It will just stay in the "connecting" stage for forever. I've tried all kinds of locations so it shouldn't be a problem with the location, right?
I have Windows 7, no other VPN installed. I've turned my laptop on and off again several times since the problem started.
My best bet is, it has to do with the router/WiFi? I've been in a different network for the past few days.
I couldn't find any solution on the forums already so I thought I'd try my luck with posting.
Thanks in advance!
Could you try to connect to a different Wi-Fi and check if it is possible to turn on Freedome?
Are you facing this connection issue with any other device apart from the Windows 7?
Please have a look at this article as well regarding the port configuration for Freedome on Windows.
Since you mentioned it can connect via the other network, the issue might be happening only in this specific Wi-Fi and with this Wi-Fi router. The linked KB article mentions the port configuration for Freedome on Windows.
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support agents and get answers to your questions