Freedome won't connect to any location (Windows 7)

Scholar

Freedome won't connect to any location (Windows 7)

Hello there. So I am a bit at loss here. I've had Freedome for about a month now and it has been working just fine up until a few days ago when it just stopped connecting to any location. It will just stay in the "connecting" stage for forever. I've tried all kinds of locations so it shouldn't be a problem with the location, right?

I have Windows 7, no other VPN installed. I've turned my laptop on and off again several times since the problem started.

My best bet is, it has to do with the  router/WiFi? I've been in a different network for the past few days.

I couldn't find any solution on the forums already so I thought I'd try my luck with posting.

Thanks in advance!

5 REPLIES 5
Community Manager

Re: Freedome won't connect to any location (Windows 7)

Hi gretagulny,

 

Could you try to connect to a different Wi-Fi and check if it is possible to turn on Freedome?

 

Are you facing this connection issue with any other device apart from the Windows 7?

 

Please have a look at this article as well regarding the port configuration for Freedome on Windows.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Freedome won't connect to any location (Windows 7)

true. connects but no sites opens

Scholar

Re: Freedome won't connect to any location (Windows 7)

EDIT Accidentally double posted.

 

Highlighted
Scholar

Re: Freedome won't connect to any location (Windows 7)

Thank you for your answer.

I can connect via other WiFi and it also works on my mobile via this WiFi, I just checked.

Sorry to be a bit uneducated about these things, but the linked article doesn't explain anything to me, how does this port configuration work?
Community Manager

Re: Freedome won't connect to any location (Windows 7)

Hello @gretagulny,

 

Since you mentioned it can connect via the other network, the issue might be happening only in this specific Wi-Fi and with this Wi-Fi router. The linked KB article mentions the port configuration for Freedome on Windows.

 

 

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.