Freedome Connection On & Off

Stippidoo
Stippidoo Posts: 7 New Member
in Privacy VPN

I just renewed my Freedome subscriprion a few days ago and I can see that on my Macbook Air, the protection is restarting regularly, and this is cutting the VPN conection, breaking my work continuesly.

 

I put the same code into my iPhone and it works fine, its only my Macbook Air, with all updates that does this.

Please help, as I find this service now useless.

 

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Stippidoo,

     

    May I know what is the OS of your Macbook and the version of Freedome installed?

     

    Does the Freedome connection restart automatically all of a sudden? Or does it try to restart everytime you wakeup your laptop from sleep or other scenarios?

     

    Does it happen with a particular location or with all the locations?

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  • Stippidoo
    Stippidoo Posts: 7 New Member

    My Freedome connection restarts every few minutes, dropping the connections and rendering  the product usesless.

    Advice would be very helpfull.

     

    OS and software versions are:

    MacOS High Sierra

    Version 10.13.1

     

    Freedome: 1.20.3671.0

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  • Stippidoo
    Stippidoo Posts: 7 New Member

    And this is happening in all locations

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Stippidoo,

     

    May I suggest to get in touch with our support team here in order to troubleshoot further?

     

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