Does Freedome collect data to identify the user?

Aspirant

Does Freedome collect data to identify the user?

I switched to F-Secure Freedome from TorGuard. In email TorGuard support agent said that Freedome can identify the user.

 

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F-Secure Product Expert
F-Secure Product Expert

Re: Does Freedome collect data to identify the user?

Hello Musicbee,

 

Our users are anonymous to us as well.

If the purchase is made through the app stores, we don't even get the user e-mail address.

 

Rest assured we're not logging anything which would identify the users.

 

 



Best Regards

-Ben

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Scholar

Re: Does Freedome collect data to identify the user?

@Musicbeeinteresting.

I'd like to hear a response to this as well :)

F-Secure Product Expert
F-Secure Product Expert

Re: Does Freedome collect data to identify the user?

Hello Musicbee,

 

Our users are anonymous to us as well.

If the purchase is made through the app stores, we don't even get the user e-mail address.

 

Rest assured we're not logging anything which would identify the users.

 

 



Best Regards

-Ben

_________________________________

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View solution in original post

Aspirant

Re: Does Freedome collect data to identify the user?

I assumed that TorGuard was lying.
Senior Member

Re: Does Freedome collect data to identify the user?

Ben,

 

Does F-secure, as a Finish company have to follow EU data retention laws?

 

It is to my understanding, and please correct me if I am wrong, that EU companies must retain data for some time.

Highlighted
F-Secure

Re: Does Freedome collect data to identify the user?

Hi,

 

In short: No, we're not logging our users' traffic. F-Secure is not an operator and the referred data retention directive does not concern us.

 

A bit longer reply:

 

It should be noted that when EU court gave its verdict on excessive nature of data retention directive, Finland was in the middle of revising its e-privacy laws and has thus already amended its national laws to better respect people’s online privacy. One of such change is that the data retention obligation is now limited only to chosen companies. F-Secure, or our Freedome service, does not fall under the implementation.  See chapter 19 : section 157 of Finnish information society act. http://www.finlex.fi/fi/laki/kaannokset/2014/en20140917.pdf

 

Yours,

Tapio

--
Tapio Keihänen
F-Secure Freedome Service Manager
Aspirant

Re: Does Freedome collect data to identify the user?


Rest assured we're not logging anything which would identify the users.


 

Do you have any logs? If you have, I'll switch service.

Senior Member

Re: Does Freedome collect data to identify the user?

From their privacy policy:

"We respect your right to privacy.
We do not log, share nor sell any of your data.
We do not know what traffic is yours.
We encrypt your data traffic.
We do not read your traffic.
We know security.
We have no backdoors."

Full policy here: https://www.f-secure.com/en/web/legal_global/privacy/freedome
Scholar

Re: Does Freedome collect data to identify the user?

I have a problem here-- I have asked F secure many times and got no answer----

 

 

 

do you have Freedome Customer log on and off IP logs---- where you would log the Freedome Customer's original ISP IP when they log  onto Freedome--- they would then be assigned an F Secure IP--- until they log off Freedome for that session---  in which would you again log  off of F Secure Servers  "against the originator ISP IP"---

 

 

in which case Freedoome is not anomous---- a search to F secure then your logs would lead right back to the originator ISP and the customer's details?

 

Can you clarify?

Scholar

Re: Does Freedome collect data to identify the user?

But users are not anonmymous because you will log their originating ISP IP when they connect to your server?   and will log again against this IP when they log off Freedome  other wise if somebody did something illegal through your VPN  F secure would not be able to trace who did it  and itself would be liable?

 

 

 

 

Can you clarify this instead of igoring it and Miko Hyponene going on you tube declaring anonymity in F secure products etc etc.