f-secure crashes mostly with xml files

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Aspirant

f-secure crashes mostly with xml files

From 09-28-2012 00:04:08 to 09-28-2013 12:34:07 to I have 48 entries im the win event log reporting a f-secure crash mostly with a XML file.

Examples:

Protokollname: Application
Quelle:        FSecure-FSecure-F-Secure Anti-Virus
Datum:         28.09.2013 00:49:40
Ereignis-ID:   103
Aufgabenkategorie:Keine
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      Rechenmonster
Beschreibung:
2  2013-09-28  00:49:40+02:00  RECHENMONSTER  RECHENMONSTER\Mike  F-Secure Anti-Virus
 Crash detected. 
 \Device\HarddiskVolume5\Program Files (x86)\Windows Kits\8.0\App Certification Kit\microsoft.windows.softwarelogo.metadatavalidation.tests.dll \Device\HarddiskVolume5\Users\Mike\.AndroidStudioPreview\config\options\debugger.renderers.xml

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="FSecure-FSecure-F-Secure Anti-Virus" />
    <EventID Qualifiers="49152">103</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-27T22:49:40.000000000Z" />
    <EventRecordID>85214</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rechenmonster</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2  2013-09-28  00:49:40+02:00  RECHENMONSTER  RECHENMONSTER\Mike  F-Secure Anti-Virus
 Crash detected. 
 \Device\HarddiskVolume5\Program Files (x86)\Windows Kits\8.0\App Certification Kit\microsoft.windows.softwarelogo.metadatavalidation.tests.dll \Device\HarddiskVolume5\Users\Mike\.AndroidStudioPreview\config\options\debugger.renderers.xml
</Data>
  </EventData>
</Event>

 

Protokollname: Application
Quelle:        FSecure-FSecure-F-Secure Anti-Virus
Datum:         28.09.2013 12:05:33
Ereignis-ID:   103
Aufgabenkategorie:Keine
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      Rechenmonster
Beschreibung:
5  2013-09-28  12:05:33+02:00  RECHENMONSTER  RECHENMONSTER\Mike  F-Secure Anti-Virus
 Crash detected. 
 \Device\HarddiskVolume5\Program Files (x86)\Android\android-studio\config\options\editor.codeinsight.xml \Device\HarddiskVolume5\Users\Mike\AppData\Roaming\Genie9\GenieTimeLine\Jobs\{F4298088-7F22-4808-98AC-50A36B17C7A9}\Data\index_transaction.xml

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="FSecure-FSecure-F-Secure Anti-Virus" />
    <EventID Qualifiers="49152">103</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-28T10:05:33.000000000Z" />
    <EventRecordID>86142</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rechenmonster</Computer>
    <Security />
  </System>
  <EventData>
    <Data>5  2013-09-28  12:05:33+02:00  RECHENMONSTER  RECHENMONSTER\Mike  F-Secure Anti-Virus
 Crash detected. 
 \Device\HarddiskVolume5\Program Files (x86)\Android\android-studio\config\options\editor.codeinsight.xml \Device\HarddiskVolume5\Users\Mike\AppData\Roaming\Genie9\GenieTimeLine\Jobs\{F4298088-7F22-4808-98AC-50A36B17C7A9}\Data\index_transaction.xml
</Data>
  </EventData>
</Event>

 A chkdsk an all volumes and sfc /scannow did not find any errors. Also several restarts did not fix that problem.

Becuase I does not happen anymore and I did not install new software or other changes on my system I assume there was a problem with the signature files. Do you have seen similiar problems or any advice what else I could do to find the reason for this problem?

My system: Win8 Pro with F-Secure Internet Security 2014.

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: f-secure crashes mostly with xml files

Hi emwe,

 

Please make sure there is no other anti-virus program installed at the same time in your computer.

 

Also I wonder is there any visible effect on your computer when the XML files crashed?

---
Best regards,
Fendy

 

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2 REPLIES 2
F-Secure

Re: f-secure crashes mostly with xml files

Hi emwe,

 

Please make sure there is no other anti-virus program installed at the same time in your computer.

 

Also I wonder is there any visible effect on your computer when the XML files crashed?

---
Best regards,
Fendy

 

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Aspirant

Re: f-secure crashes mostly with xml files

Hello,

 F-Secure is the only one active Ani-Virus Solution (You know Defender comes with Win8 but it is deactivated).

I had a visible effect when this error occured - the windows maintenance center popped up a warning that there no Antivirus Solution is active. This brought that problem to my attention.  Also the computer performance was dramatically decreased.

However as I mentioned in my first posting the failure occured only from 09-28-2012 00:04:08 to 09-28-2013 12:34:07. Since then I haven't seen it again. It belongs probably to a failed hydra update.

 

2013-09-28 00:03:43.921 [0df4.0e28] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-09-28 00:03:45.893 [0df4.1d9c] I: Downloaded 'F-Secure Hydra Update 2013-09-27_09' - 'hydrawin' version '1380315808' from guts.sp.f-secure.com, 10602952 bytes (download size 164848 bytes)
2013-09-28 00:03:45.974 [0df4.0e28] I: Update check completed successfully.
2013-09-28 00:04:14.129 [0df4.0fbc] I: Installation of 'F-Secure Hydra Update 2013-09-27_09' : Failed

 

As you can see this happened shortly before the error occured first.

 

Nobody helped me with this issue, it came frome alone and it was going without any intervention from me. As it occure not any longer I see the issue as solved.