Virgin Licence expired

Scholar

Virgin Licence expired

I have installed successfully on 3 devices as a Virgin customer but have received 'Licence Expired' desktop display warnings on each device. What should I do to ensure I do have F-Secure as I have over 340 days remaining through Virgin?

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Former F-Secure Employee

Re: Virgin Licence expired

Hello,

 

Opening the support ticket would be the best course of action right now for this specific problem, the instructions are above (NikK's post.)

 

@NikKthe subscription page should just show how many installation are in use (and how many installations does the license permit, as normal products would.) If the license type is continuous, the license end date is not visible, instead the product just states that the license is valid.

5 REPLIES 5
Advocate

Re: Virgin Licence expired

If you log in to https://mysafe.f-secure.com  What expire date does it show?

 

If you right-click the F-Secure icon in the Windows systray and select "View my subscriptions", what does it show?

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Scholar

Re: Virgin Licence expired

Hi NikK. With the former I have 319 days whilst the systray one says licence expired. Roy

Advocate

Re: Virgin Licence expired

Ok. In SAFE, how many licenses does it say you have, and how many does it say you are using? Verify that you have 3 devices in the list "Your Devices".

 

Answer the above question and then submit a support request and explain your situation. You could include a link to this thread as well.

 

To F-Secure

This could be similar to another issue where the product kept asking for a subscription key after installing through SAFE. Installations through SAFE should not ask for a subscription key. No update from the user about any progress unfortunately.

 

What should "View my subscriptions" show when installed through SAFE? (I don't have a Windows installation through SAFE so I can't check)

Scholar

Re: Virgin Licence expired

I have 3 devices set up from the 5 permissable licences.

Highlighted
Former F-Secure Employee

Re: Virgin Licence expired

Hello,

 

Opening the support ticket would be the best course of action right now for this specific problem, the instructions are above (NikK's post.)

 

@NikKthe subscription page should just show how many installation are in use (and how many installations does the license permit, as normal products would.) If the license type is continuous, the license end date is not visible, instead the product just states that the license is valid.