I have already reported this matter internally. It is under investigation and I'll update you on that if and when possible.
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Hi Ben and Simon,
Thank you so much for trying to help and passing this on internally. Hopefully it might get resolved and I'll get my money back. I forgot to mention that JMK Technical who took over my laptop by remote, left quite a few little programmes inc one called 'trusted installer' hidden on the laptop after they said they'd finished. I deleted what I could find but still have a 'Command Prompt' in the Files that I cant delete.
Thanks again for the excellent help I've recieved from you.
@Simon , that could indeed help the situation. As you said removing all that as been installed during the remote session in this case is essential.
Thank you Ben and Simon once again. Ive taken your advice and have done a system restore and also deleted quite a few little programmes that were hidden in the files. System restore unfortunately didnt remove them as the only restore point was the same day this event happened. Ive also left a message for Barclays asking if I am covered for this and told them F-Secure are looking into it thanks to help from you guys. I gave Barclays the url of that site pretending to be part of F-Secure aswell and I'm sure they'll agree it looked professional. Many thanks guys.
Hello again Ben,
Sorry for the inconvenience but I closed this case too early and I really wanted to get some feedback from F-Secure . This JMK company passing itself off as F-Secure anti virus support should not be allowed to hoax vulnerable people. Surely F-Secure should act on this and get them stopped. Can I trouble you to undo my case closed post please. Thank you Ben & Simon for your help,
You do not need to worry this case has not been closed on our side (even if you accepted a solution) and we will continue our investigation on it internally.
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