Release uninstalled subscription Device ID

LB
Aspirant

Release uninstalled subscription Device ID

I have several multi-computer FS Internet Security subscriptions for my 10+ computers at home (along with Eset, Symantec, Bitlocker, Comodo, and some other software I'm testing).   I also buy, configure and/or support at least a dozen computers for my extended family and friends - nearly all of them with their own FS Internet security subscriptions.  Up to now, FS is my preference for user-friendliness, as well as being effective.

 

Several months ago, I uninstalled an FS-IS 2013 installation from a 3-computer subscription on an old box, to free up an installaton for my wife's new laptop.   However, I was unable to reuse the subscription key (as I had done many times before), as the validation indicated that all valid subscriptions were already being used - the uninstallation had not freed the slot in F-Secure's system.  I was able to reuse a much older 5-user subscription key that still had a slot left.

 

Now, the 5-user subscription is expring, and my requests to F-secure support only receive replies with useless tier-1 uninstallation instructions.  How can I continue to use the F-Secure I have already paid for?

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: Release uninstalled subscription Device ID

Hi

 

When you install with all licenses used, the installation will tell you that all licenses are used and offers an option to move a license. When you do that, it will automatically select the license to move. The logic of which license is moved is a bit fuzzy, but the end result is that no active computer should lose license (the licenses may switch around if they are different lengths). If you have a multi-seat license where all licenses are same length, then it should work fine for you.

 

Ville

(F-Secure R&D)

 

13 REPLIES 13
Advocate

Re: Release uninstalled subscription Device ID

I'm not sure but I think uninstall may not be enough for this. Next time try running this after uninstall:

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

Can someone else confirm this?

 

Anyway, it shouldn't be a problem even if all licenses are already in use. You can move licenses:

http://community.f-secure.com/t5/Security/reinstallation-amp-key/m-p/35467/highlight/true#M6473

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Advocate

Re: Release uninstalled subscription Device ID

Correction about Uninstallation tool: It does NOT notify the license server as it's a forced uninstall.

So forget the Uninstallation Tool and go for move licenses (2nd link in above post)

Superuser

Re: Release uninstalled subscription Device ID

I concur - when you install, and input the subscription key, I believe it asks at that point if you wish to move a license from another machine.

LB
Aspirant

Re: Release uninstalled subscription Device ID

Thanks for the reply.  I gather this means I need to do an uninstall and then reinstall on the new laptop?  I don't remember being given that move option when I first made the installation, but I'll try it.

 

Also, I'm guessing that I'll have to choose the device ID to move.  I didn't record it before the uninstall, and there's no trace of it in the uninstalled machine's registry.  So, I'll have to use process of elimination to choose between two I can't account for (one may be on my daughter's laptop, but she's still away at school and has better things to do than answer her dad).

 

 

F-Secure

Re: Release uninstalled subscription Device ID

Hi

 

When you install with all licenses used, the installation will tell you that all licenses are used and offers an option to move a license. When you do that, it will automatically select the license to move. The logic of which license is moved is a bit fuzzy, but the end result is that no active computer should lose license (the licenses may switch around if they are different lengths). If you have a multi-seat license where all licenses are same length, then it should work fine for you.

 

Ville

(F-Secure R&D)

 

Advocate

Re: Release uninstalled subscription Device ID

Ville, thanks for explaining. But still some what confusing I think, especially "the licenses may switch around"

 

With "different lengths" I assume you mean Expire dates.

Isn't any license always linked to a subscription key with an Expire date?

If so, how is it possible to end up with licenses with "different lengths" for one subscription key?

Superuser

Re: Release uninstalled subscription Device ID

My interpretation of that was, if for example, a license was 'taken' from a machine that then turned out to be still still active, when that machine was next turned on, it's license would again 'switch', so eventually, the non-active machine would be de-licensed. Does that make sense?
F-Secure

Re: Release uninstalled subscription Device ID

@Nikk, you can have different length subscriptions if you enter multiple different keys (at different times). Then the end dates would be different depending on which key the subscription came from.

 

@Simon, you are very close to how the algorithm works. Smiley Wink

 

Ville

 

Advocate

Re: Release uninstalled subscription Device ID

Thanks guys! I understand now why I didn't get it - I've actually never added a new subscription key before the old one expires, so I have total control of my licenses. And the only reason for that is to avoid any confusion it might cause Smiley Wink