Problems with subscription renewal

Novice

Problems with subscription renewal

I have paid for subscription renewal by using Paypal. Money was transferred from my bank account several days ago. However, the subscription was not activated. Shall I just wait for more days or there is an issue? Thanks.

1 REPLY 1
Community Manager

Re: Problems with subscription renewal

Hi Rudik,

 

If you have renewed directly with us, did you receive any email about the license renewal? If not, it is recommended to get in touch with our support team via chat or phone so that they can check this further.

 

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