Problem with real-time scanning

Aspirant

Re: Problem with real-time scanning

just up dated to yosemite on mac now real time scanning not working any ideas

Scholar

Re: Problem with real-time scanning

Same problem here- The rotten apple again... any solution out there, or should I just move back to windows?

Aspirant

Re: Problem with real-time scanning

uninstall f-secure then re-install and it all works

 

richard10

F-Secure Product Expert
F-Secure Product Expert

Re: Problem with real-time scanning

This post sums up the current solutions available.



Best Regards

-Ben

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Aspirant

Re: Problem with real-time scanning

thanks all sorted

F-Secure Product Expert
F-Secure Product Expert

Re: Problem with real-time scanning

A fix is now in place so that the problem shouldn't occur anymore.

 



Best Regards

-Ben

_________________________________

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Scholar

Re: Problem with real-time scanning

Solved
Aspirant

Re: Problem with real-time scanning

We are in the same boat, the recommended solution of mkdir: /usr/local/f-secure/fssp/var/update/ does not fix the issue. The F-Secure client still shows as unregistered.

I've proven this by creating this folder after the Yosemite upgrade with the above terminal command.


I am in an organization that has hundreds of client machines to upgrade so I would need something thats automated or just works from F-Secure themselves. Please advise
Highlighted
F-Secure

Re: Problem with real-time scanning

Hi,

 

the latest F-Secure products should all support Yosemite. If you're still having problems, please contact support through this form: https://www.f-secure.com/en/web/home_global/support/support-request - attach the output of Support Tool so that we can diagnose the problem. Your description of the problem "client still shows as unregistered" suggests that this may be a different issue from the real-time scanning problems related to Yosemite upgrades.