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My license key taken by unknown unit

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Scholar

My license key taken by unknown unit

Hello,

 

In the purchase of Internet Security, I got 3 total licenses for 24 months I believe, to use with the same key-code. The first was licensed and used after the first day of purchase. After 2-3 weeks I decided to install Internet Security on two other units in my home. I then realized that both licenses that I had left, was already taken, up and running on 2 unknown units. 

 

 

Fred

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: My license key taken by unknown unit

Hello,

 

Possible to re-check such reply:

https://community.f-secure.com/t5/F-Secure-SAFE/What-is-a-subscription-and-how/m-p/62373/highlight/t...

 

And this knowledgebase article:

https://community.f-secure.com/t5/F-Secure-SAFE/What-is-the-difference-between/ta-p/68388 


Reply about just common things around 'subscription-license-keys' and Knowledgebase article about 'resetting/reuse' licenses; 

 

With your experience (if subscription/license/activation key is not known for anyone else) -> maybe possible to trigger installation under your other devices and this will trigger 'reuse' license (reactivation under active devices; and disable under not active devices/installations);

 

With another meanings: maybe possible to contact direct F-Secure Support Channels chat/phone (with your purchase-information) and ask them about 'stuck'-units:

https://www.f-secure.com/en/web/home_global/contact-support

 

Maybe they able to provide certified help or investigation.

 

Thanks!

4 REPLIES
Superuser

Re: My license key taken by unknown unit

Hello,

 

Possible to re-check such reply:

https://community.f-secure.com/t5/F-Secure-SAFE/What-is-a-subscription-and-how/m-p/62373/highlight/t...

 

And this knowledgebase article:

https://community.f-secure.com/t5/F-Secure-SAFE/What-is-the-difference-between/ta-p/68388 


Reply about just common things around 'subscription-license-keys' and Knowledgebase article about 'resetting/reuse' licenses; 

 

With your experience (if subscription/license/activation key is not known for anyone else) -> maybe possible to trigger installation under your other devices and this will trigger 'reuse' license (reactivation under active devices; and disable under not active devices/installations);

 

With another meanings: maybe possible to contact direct F-Secure Support Channels chat/phone (with your purchase-information) and ask them about 'stuck'-units:

https://www.f-secure.com/en/web/home_global/contact-support

 

Maybe they able to provide certified help or investigation.

 

Thanks!

Community Manager

Re: My license key taken by unknown unit

Hi Fred,

 

Did you try to do the 'Reuse License' step as mentioned in the article shared by Ukko, to reuse the license on your 2 devices? Were you successful in installing FSIS?

 

Did you purchase the FSIS license from us directly?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: My license key taken by unknown unit

Hi, called the support and they fixed it on their end. I think the licenses had  been activating themselves or something similar. I got the 2 licenses I have left freed so I am able to use them now! Thanks for your help ! 

 

Best,

Fred

Scholar

Re: My license key taken by unknown unit

Hi Laksh,

 

No I did not, but it might have been a solution. I called the contact support and they fixed it on their end. The support on phone also told me about this possibility to reuse the licenses if the problem reoccurred. No, I had not installed FSIS on any other device than the 1st. I bought the FSIS online directly from the F-Secure website.

 

Thank you for the response, it seems to be working now! 

 

Best,

Fred