Is the Chat with F-Secure Expert working? 2

Patron

Is the Chat with F-Secure Expert working? 2

I am again  wondering

Is the Chat with F-Secure Expert working?

Tired yesterday and today and chat does not go beyond loadingimage.png

 

Just wanted to ask if the 50 % promo is for new orders only and not for reorders/continuations?

1 ACCEPTED SOLUTION

Accepted Solutions
Patron

Re: Is the Chat with F-Secure Expert working? 2

The problem was setting cookie and tracking policy too tight. Once releasing it no problem with accessing chat.

 

Regarding the promo the text under the Buy Now buttons explains it

Ale.JPG

3 REPLIES 3
Superuser

Re: Is the Chat with F-Secure Expert working? 2

Hello,

 

Yes, chat should work!

I managed to reach them. I do able to recommend with another browser (for example).

Based on your screenshot - maybe something goes wrong (blocked) and session is not initialized.

 

What is promo offer about discount?

I think, usually, promo offer should be disclaimer about any limitations or conditions.

 

// edited a bit.

Highlighted
Moderator

Re: Is the Chat with F-Secure Expert working? 2

Hi @martink 

 

In addition to @Ukko 's reply, please note that our live chat is available 24/7 but once the bar turns grey colour, it simply means that all our agents are occupied and will turn blue once there is some available. You may want to clear cache and cookies on that browser or test on another browser. 

 

Regarding the 50% Super Sale Promotion on F-Secure TOTAL, please note that it is for new customers and the discounted price is for the first purchase only but the Freedome VPN applies to everyone. 

Patron

Re: Is the Chat with F-Secure Expert working? 2

The problem was setting cookie and tracking policy too tight. Once releasing it no problem with accessing chat.

 

Regarding the promo the text under the Buy Now buttons explains it

Ale.JPG