Banking protection has worked fine with Firefox, but today 1.12.2018 it does not appear in Firefox.
With IE is is fine.
Has there been updates somewhere?
I found that 'browsing protection by F-secure' was disabled.
I clicked 'enable' and now banking protection works
Thank you and have a nice Christmas and Holiday season
Sorry for my reply. I am only an F-Secure user (their home solutions).
Just as sidenote with another discussions about:
If your experience is still about troublestate - good to doublecheck some things:
-- does F-Secure Browsing Protection addon/plugin is still enabled under Firefox?
-- does something as proxy is used under Firefox?
-- does it possible to check with another banking website (for sure); for example, https://nordea.no?
Just because all working fine with Internet Explorer -> F-Secure side internal trouble is unlikely(?) point; but more likely to check that F-Secure Browsing Protection addon is enabled under Firefox, visited page is under HTTPS and that connection is not 'proxied' by anything. Otherwise - if it is possible - do you able to provide banking website example and Firefox version (and maybe Windows version) for ability to check it with my own experience (I am also only an F-Secure user and with my F-Secure SAFE beta / Windows 7 and Firefox 64bit 63.0.* was all OK today).
There are also some limitations for Banking Protection feature. But (if so) - your experience should be about temporary troublestate OR based on changes by your steps.
Thank you for responses.
Unfortunately I cannot tell exact time of update, but the version currently is
Firefox Qauntum 63.0.3 (64bit)
If your experience is still about troublestate and all previous suggestions were not useful - one else option is to doublecheck Security Cloud status:
By these steps - possible to open window where should be visible "Security Cloud: Connected";
If status is "Security Cloud: Not Connected" - I think that it is can be an explanation. But if so and such trouble is stable with your experience - good to contact their official Support Channel: https://www.f-secure.com/en/web/home_global/contact-support
since it is fully unexpected; and can only be OK as temporary situation.
For me banking protection works with FF 63.0.3 and 64 (portable) 64 bit.
However, the main window in FS-TP says it does not.
However, I chatted with support about that. Because on FF addons it says it is enabled and because it pops up when I go to a banking site I can assume it works.
FS-TP just is not fully compatible with the portable version of FF.
Thanks for asking. The result of the chat was that portable Firefox is not fully supported and if the addon is enabled and banking suppport pops up I can take banking protection to work.
As the moderator you can do that.
But soihoi did not necessarily have the same problem or question.
I was just saying that for me it works so not working is not systematic.
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support agents and get answers to your questions