Firefox - Banking protection does not work

[soihoi]

Hi,

Banking protection has worked fine with Firefox, but today 1.12.2018 it does not appear in Firefox.

With IE is is fine.

Has there been updates somewhere?

[Ukko]

Hello,

Sorry for my reply. I am only an F-Secure user (their home solutions).

Just as sidenote with another discussions about:

• https://community.f-secure.com/t5/F-Secure-SAFE/Browsing-Banking-protection-not/m-p/109312
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Protection-Banner/m-p/108004
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-protection-banner/m-p/105124
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Schutz-funktioniert/m-p/104309

---

If your experience is still about troublestate - good to doublecheck some things:

-- does F-Secure Browsing Protection addon/plugin is still enabled under Firefox?

-- does something as proxy is used under Firefox?

-- does it possible to check with another banking website (for sure); for example, https://nordea.no?

Just because all working fine with Internet Explorer -> F-Secure side internal trouble is unlikely(?) point; but more likely to check that F-Secure Browsing Protection addon is enabled under Firefox, visited page is under HTTPS and that connection is not 'proxied' by anything. Otherwise - if it is possible - do you able to provide banking website example and Firefox version (and maybe Windows version) for ability to check it with my own experience (I am also only an F-Secure user and with my F-Secure SAFE beta / Windows 7 and Firefox 64bit 63.0.* was all OK today).

There are also some limitations for Banking Protection feature. But (if so) - your experience should be about temporary troublestate OR based on changes by your steps.

Thanks!

[martink]

When you say updates di your Firefox update?

As Ukko suggests check that the add in is still enabled id Firefox.

[soihoi]

Hi

Thank you for responses.

Unfortunately I cannot tell exact time of update, but the version currently is

Firefox Qauntum 63.0.3 (64bit)

[Ukko]

---

@soihoi wrote:

Hi

Thank you for responses.

Unfortunately I cannot tell exact time of update, but the version currently is

Firefox Qauntum 63.0.3 (64bit)

---

Hello,

If your experience is still about troublestate and all previous suggestions were not useful - one else option is to doublecheck Security Cloud status:

• https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_12998CC0AB734E2EA9C1FEFFA3A6...

By these steps - possible to open window where should be visible "Security Cloud: Connected";

If status is "Security Cloud: Not Connected" - I think that it is can be an explanation. But if so and such trouble is stable with your experience - good to contact their official Support Channel: https://www.f-secure.com/en/web/home_global/contact-support

since it is fully unexpected; and can only be OK as temporary situation.

Thanks!

[martink]

For me banking protection works with FF 63.0.3 and 64 (portable) 64 bit.

However, the main window in FS-TP says it does not.

However, I chatted with support about that. Because on FF addons it says it is enabled and because it pops up when I go to a banking site I can assume it works.

FS-TP just is not fully compatible with the portable version of FF.

[TifaOng]

Hi martink,

Is the issue resolved when you chat with support? If no, what are the steps you've taken?

[martink]

Thanks for asking. The result of the chat was that portable Firefox is not fully supported and if the addon is enabled and banking suppport pops up I can take banking protection to work.

[TifaOng]

Hi martink,

Thank you for your reply. I'll mark your message as the solution :)

[martink]

As the moderator you can do that.

But soihoi did not necessarily have the same problem or question.
I was just saying that for me it works so not working is not systematic.