Cannot re-install

Novice

Cannot re-install

I am installing F-Secure onto a second device.

 

Windows updates caused an issue and I had to go back to a restore point before f-secure was installed and norton was uninstalled.

 

It installed mysafe and safe search but not the antivirus or firewall it seems, nor uninstalled norton.

 

Tried again to install and it said the key was expired, entered the key it gave me which took me to the install point and back to a page saying expired (the subscription I am using expires in july 2015)

 

I attempted to add a 3rd device which now allows this pc to not come up saying expired however it still doesnt seem to be installing the antivirus etc.

 

Tried to contact the support line but they are closed. anyone have suggestions for me? Cant uninstall norton either.

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: Cannot re-install

First, you need to fully uninstall Norton. You should find an uninstall tool in the list here:

http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-remov...

Then, run the F-Secure uninstall tool, and reinstall F-Secure from scratch:

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

The license issue should sort itself out once you do a clean install. Come back to us if you run into trouble. :)

View solution in original post

1 REPLY 1
Superuser

Re: Cannot re-install

First, you need to fully uninstall Norton. You should find an uninstall tool in the list here:

http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-remov...

Then, run the F-Secure uninstall tool, and reinstall F-Secure from scratch:

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

The license issue should sort itself out once you do a clean install. Come back to us if you run into trouble. :)

View solution in original post