Browser Protection is making Firefox sluggish

Superuser

Re: Browser Protection is making Firefox sluggish

I am "just" working for a partner of  F-Secure.

Nevertheless the steps to find the root cause are still the same that the supporters would go.

 

As we (perComp) have no similar cases been reported from our customer base I try to find out what actually causes the problem.

 

You propably already have opened a regular support case and mentiond this thread. Would you mind to mention the SR-ID here for reference?

 

Could you please find the file "fa.log" in F-Secure\anti-virus folder and post the first lines, after the problem occured. Maybe we are looking at the wrong end. Please also try disabling advanced process monitoring in Deepguard.

 

BR

 

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Supporter

Re: Browser Protection is making Firefox sluggish

I can confirm this on Firefox. Disabled the Browsing Protection add-on and Firefox became instantly snappier, feels more responsive and the browser freezing on some page loads is gone.

Regular Member

Re: Browser Protection is making Firefox sluggish

"I can confirm this on Firefox. Disabled the Browsing Protection add-on and Firefox became instantly snappier, feels more responsive and the browser freezing on some page loads is gone."

 

Thanks for your input! Hopefully the higher-ups will see that this is not an isolated problem.

Supporter

Re: Browser Protection is making Firefox sluggish

Indeed, it seems clear to me that theres a problem with Browsing Protection. Also IE9 actually complains that BW is making it slower.

 

This plus the fact that BW hasnt even been properly updated when browsers release updates seems to me like it isnt cared about very well.

Superuser

Re: Browser Protection is making Firefox sluggish

Sure BP makes browsing a bit slower because each URL needs to be checked before the browser starts downloading the content. And that is why IE9 "complains". Certainly this is basically also true for FF, but it does not explain why for 15-20 sec nothing happens as the others state.

 

Concerning the updates - as I mentioned before in an other thread:

1) There is already a Version for FF7 beta available

2) What would you say if BP blocks everthing with FF7(release) because mozilla decided to change a byte in the final code? You have to allow a couple of days for testing the final version before you send out a version to everyone! Noone forces you to upgrade the same day when FF7 is released. Why do you complain about F-Secure but not about all the other Add-Ons that are not even available for FF5 yet?

 

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Supporter

Re: Browser Protection is making Firefox sluggish

Well, first of all, I dont use any addons that arent properly updated, except BP, also as BP is part of my security suite you could think it has higher priority in being up-to-date. Secondly, I am paying for this product, not for the other add-ons, when you pay for something you kinda expect the product to be quality and beat free alternatives, if this is not the case then you usually stop paying for the product in question.

 

Now, I of course understand the need to fetch info for the URL before loading the webpage to prevent the execution of malware on the webpage, but if it is slowing things down this much, theres clearly some kind of problem here. If I remember right, Firefox's error console also shows some (or a lot of) errors originating from Litmus-FF, this doesnt sound really good or efficient to me either.

 

Also I just did quick Googling and found these:

https://support.mozilla.com/fi/questions/812680

https://bugzilla.mozilla.org/show_bug.cgi?id=557008

https://support.mozilla.com/fi/questions/781699

Sounds like we arent the only ones having problems with BP.

 

Also the worst problem that I had, which was Firefox hanging sometimes for long times when opening a new webpage, is gone now after disabling BP, in addition to the browser feeling generally more fluid and faster.

 

Also IE9 nagging about Browsing Protection continuously isnt really great either.

 

Now, if we think about fetching info for an URL, you could think its a fast and simple process, just some bits of data needing to be sent (the url) and fetched (safe or not safe). Now why would this slow down browsing so much?

 

To me theres clearly (you could even say serious) problems with the add-on, regarding both performance and reliability.

Former F-Secure Employee

Re: Browser Protection is making Firefox sluggish

Hello everybody!

 

It would help us a great deal if you could provide us with a couple of FSDIAG's from the affected workstations so we could take a look at the problem a bit closer. The best way to do this would be of course to open a support ticket with us:

 

http://www.f-secure.com/en/web/home_global/support/contact

 

If you have already opened a support ticket about the issue, please let me know the SR ID of the support ticket so I can take a closer look at it. If you haven't yet opened a ticket, please do so and let me know the SR ID (via private message for example).

Highlighted
Aspirant

Re: Browser Protection is making Firefox sluggish

There is an additional issue with the browsing protection toolbar and IE 9. When I navigate to "pinned sites" from my task bar, the BPT does not appear at all so I'm assuming it only works when I use the browser thus making it useless for pinned sites. Now you can argue that the pinned sites were already marked as safe before I pinned them BUT it is possible to surf away from these sites and the BPT still does not appear. So in truth, this protection does not appear to be as robust as the add-on Web of Trust which does appear universally whether I'm in the browser or browsing from a pinned site.

Supporter

Re: Browser Protection is making Firefox sluggish

Sent PM.

Scholar

Re: Browser Protection is making Firefox sluggish

Hi,

does it make a difference if you turn these off?

If so re-enable one-by-one.

What happens?

Ya, whatever!